Shipping & returns
DELIVERY & SHIPMENT
1. How long the product will take to arrive?
After each successful tracking of payment, we will start ship / delivery the products. Timeline guideline for receiving the goods :
Klang Valley: 3 to 5 working days
Other states: 5 to 8 working days
East Malaysia: 7 to 14 working days
You may track your order status online by log in into your account.
If you do not receive your items after the period as stated above, please email us at aurorelightingsb@gmail.com and our Customer Service team will be glad to assist you.
2. What if the product arrive but nobody at home ?
If the product delivered to the customer designated address but nobody do the product acceptance, the product will divert to the logistic center and the customer shall arrange own transport to collect from the logistic center.
3. Can I cancel my order after I have make payment ?
After the payment has been made, unfortunately we are unable to do the cancellation of the order.
4. Can I do self pick up ?
We can shipped to the designated dealer’s address that you choose and you can do self pick up there.
5. Hows the shipping charges like ?
Shipping charge / delivery charges is base on weight, dimension as well as your shipping address. The delivery charges will show after you check out the shopping cart.
RETURN POLICY
1. What is the procedure for Return?
At AURORE, your satisfaction is always guaranteed! That is why we allow our customers to do Returns*!
You may reject the item immediately upon delivery if the packing found not in good condition or the item model does not comply to your order.
All items sold on Aurore online are covered with 7 days easy return policy, the countdown starts from the date you received the item.
All return items for Return must satisfy the following conditions:
i. If the customer choose to return the product without reason the products must be in original packing condition, sealed and never unpack before.
ii. If the product found defect upon unpack and before installation the customer may choose to return the product or accept for exchange or repair. If the customer choose to return or exchange, the return product shall be in original packaging, complete with all accessories, free gifts and manuals.
Kindly indicate "Return" on the invoice and send the item and invoice back to us in their original packaging.
The customer shall arrange own transport to return the product to the designated location at own cost.
Alternatively, customer may arrange courier service. Any Postage/ courier fees for returns will be at customer's own costs. We encourage you to send your parcel via a delivery method which allows tracking as we will not be liable for any lost parcel.
iii. The product shall be reach to the designated warehouse within 14 working days from the date you receive your item
2. What is the procedure if the product found defect after 7 days?
If the product found defect after 7 days it shall cover under product Warranty.
3. How long it takes for the payment reimbursement?
The payment will be refund within 14-30 days upon received the return product at designated
Location. Subject that the return goods satisfy the condition as stated above.
4. How is the mode of refund?
Refunds for returns will be in the form of cash bank in
5. What is the procedure for return?
i. Download and fill in the return form
ii. Send the return product to the designated location.
iii. Get the person-in-charge to acknowledge the return date.
iv. Email the return form to aurorelightingsb@gmail.com for refund processing.
*Aurore Sdn Bhd reserves the right to reject any Return if any of the above conditions are not met.